The SDG is a specialised software unit. The unit has by compliment well-seasoned and experienced computer professionals who use modern software development techniques to produce highly sophisticated software.

The System Development Group is responsible for the design, development, implementation and maintenance of various types of software. The software includes Identification Systems, Enterprises content Management, Human Resource, Payroll, Inventory control and Insurance etc. The unit is also responsible for the maintenance of various operating systems.

The software support team is made up of professionals versatile in modern computing tools, techniques, languages and various development platforms. This equips them with the skill to meet the specific needs of various clients.

NETWORKING GROUP (NG)
This group Designs and implements LANs, VPNs, WANs. The beauty of Enterprise Content Management (ECM), Web Content Management WCM, and workflow rest with the network. This professional group also design network topology policies and recovery programs.

PROFESSIONAL SERVICES GROUP

This group is made up of the following units

· Pre-sales unit – survey, opportunity, qualification, scoping, requirement study
· Strategy and Architecture Planning Unit - post contract
· Project Management Office (PMO) – concept pre-contract
· Quality Assurance Unit (QA) –
· Ready to install tests Unit (RTI)
· Testing Unit
· Training Unit – POC, User Training, system Training, Re-enforcement.
· Special Customer Engineering Unit (SCER)
· Certification Unit
· Change Requirement Change Management Unit

PRE-SALES UNIT

· Carries out the following:

· Survey of the customer environment after the customer service unit has made initial environment scan. Then opportunity qualification takes place to confirm if the opportunity is worth our while.

STRATEGY & ARCHITECTURE PLANING UNIT
Based on our well-defined model, we carry out system requirement which helps us to correctly map your strategy to your requirements and then come up with appropriate scope in terms of cost, schedules and resources requirement. Basically, we propose system and solutions to meet your requirements.

PROJECT MANAGEMENT OFFICE
The customer files then goes to the PMO. The PMO has experienced and industrious certified Project Managers. The Clients assignment then goes through the five phases of our project Management methodology which are concept, pre-contract planning, post contract planing, implementation and close out.

QUALITY ASSURANCE UNIT
This unit carries out a series of tests to confirm that all process and issues should be covered to achieve a very good implementation. Each processes in the customer solutions delivery process is certified by the unit before the next phase commences.

TESTING UNIT
The testing unit carries out of factory tests, ready to install tests and user acceptance tests. We have test experts who must go through all the stages in professional testing before the solution is handed to customer.

TRAINING UNIT
This unit handles customer user training, system training, and re-enforcement training. This unit also handles proof of concept (POC) visit education programmes for prospective clients

SCER UNIT
The Special Customer Engineering Requirement (SCER) unit handles customer requirement change, management in terms of customer request acknowledgement, response, cost, schedules, communication and implementation.

THE CUSTOMER SERVICE GROUP
This group combines selling of products and services and marketing management. The result is that officetron is well focused in our sales strategy with well-developed and documented “sales Process”.

SERVICE SUPPORT GROUP (SSG)
There are three units under the SSG which are Software Support, Hardware Support and Networks and communication Support. Excellent Service and Support are a strong commitment for us. Our experienced Service Engineers are always on hand to deal with any problem and any situation that may present itself in our clients’ installations. This group interfaces with the customer and receives calls, priorities the calls and escalates appropriately.

A DIAGRAM OF THE SERVICE GROUPS
The Hub of activities is the professional service group that works closely with the other groups. The PS group handles co-ordination and makes sure every project adds values to officetron